Refund policy
Effective September 13, 2026 — the day the campaign opens
PHILANDART STUDIO Inc. ("we", "us") guarantees your right of withdrawal and refund under the Act on Consumer Protection in Electronic Commerce ("the Act"), the consumer protection law we operate under. This policy covers both funding campaigns and regular store sales. Anything not stated here follows the Act, the Framework Act on Consumers, and the Consumer Dispute Resolution Standards issued by the Fair Trade Commission.
1. What a funding campaign is
A funding campaign on this store is a pre-order: you pay in advance and receive the item on a published schedule.
It is not investment-type crowdfunding under the Financial Investment Services and Capital Markets Act, not a promise of profit, interest, principal or equity, and not a donation. You receive goods, and nothing else, in return for your payment.
You therefore keep every right the Act gives a consumer, and we carry every obligation it places on a seller.
2. Schedule and cancellation windows
| Campaign opens | September 13, 2026, 6:00 PM PT (9:00 PM ET) |
| Campaign closes | October 25, 2026, 11:59 PM PT |
| Production | Begins after the campaign closes, approx. 4 weeks |
| Shipping starts | From November 23, 2026, in order of purchase |
| Shipping completed by | November 27, 2026 |
| Estimated delivery | by December 14, 2026 — an estimate only, not a committed arrival date |
| When | Cancellation | Return shipping |
|---|---|---|
| After payment, before the campaign closes | Full refund, no reason needed | — |
| After close, before your order ships | Full refund, no reason needed | — |
| Within 7 days of receiving the item (change of mind) | Refund | You pay |
| Item is defective, differs from how it was described or advertised, or the contract was not performed as agreed | Refund or exchange | We pay |
We do not charge a penalty or claim damages for a withdrawal made because you changed your mind (Article 18(9) of the Act).
3. Withdrawal periods
Change of mind — within 7 days from the day you receive the item. Where the item is delivered later than the written contract terms, the 7 days run from delivery or from the day supply began (Article 17(1)).
The period runs from delivery, not from payment. A funding campaign puts months between the two; that does not shorten your withdrawal period.
Item differs from the description or advertising — within 30 days of the day you knew or could have known, and within 3 months of receiving the item (Article 17(3)). This is the period that applies if the finished product differs materially from what this store showed.
If we obstruct withdrawal, or if we failed to disclose a restriction in section 4 in advance, that restriction does not apply and you may withdraw.
4. When withdrawal is restricted
Under Article 17(2), withdrawal may be restricted where:
- the item was lost or damaged through your fault — except damage to packaging caused by inspecting the item;
- its value has fallen significantly through your use or partial consumption;
- its value has fallen significantly with time, such that it can no longer reasonably be resold;
- the packaging of a reproducible item has been opened;
- the item was produced individually to your order and withdrawal would cause us unrecoverable serious harm — and only where we disclosed that on a separate screen and obtained your specific consent before payment.
Where we have not clearly marked cases 1–4 on the packaging or somewhere you could easily see, the restriction does not apply.
Note on our funding items. Our campaign items are produced in a batch after the campaign closes, not individually to each buyer's specification, and we do not currently take separate pre-payment consent under case 5. Your 7-day withdrawal right after delivery applies in full.
5. Refund if we are late
We will do everything we can to ship by November 27, 2026. You may request a full refund if:
- the item has not shipped by that date;
- we announce a revised schedule and you do not accept it; or
- production or supply becomes impossible.
You do not need to give a reason, and this right does not lapse because production has already started. It applies to every revised date we announce, not only the first.
Where supply becomes impossible, we will tell you without delay and refund, or take the steps needed to refund, within 3 business days of receiving your payment record (Article 15(2)). If we fail to refund within that period without proper cause, we pay statutory interest for the delay.
6. How to request a refund
Email manager@philandart.com with your order number and name, or use the order page in your Shopify account. Email is our contact channel and we reply within 1–2 business days. A telephone number is published in our business details because the law requires it; we do not operate a telephone helpdesk.
Refund deadlines (Article 18(2)):
- Cancelled before shipping — within 3 business days of your request.
- Refund after return — within 3 business days of our receiving the returned item.
| Method | How | Additional time |
|---|---|---|
| Credit / debit card | Authorisation cancelled | 3–7 business days, per your card issuer |
| PayPal | Returned to your PayPal account | 3–10 business days, per PayPal |
| Bank transfer | To the account you give us | Within 3 business days |
Once we issue the refund, the time it takes to appear on your account or card is set by your payment provider and bank. We cannot guarantee that part. Currency conversion differences and fees charged by your own bank are outside our control.
Partial refunds and partial cancellations follow the same rules.
7. Returns and return shipping
Return address: 31F-S, A-dong, 323 Incheon Tower-daero, Yeonsu-gu, Incheon 22007, Republic of Korea
Always contact us before returning anything — we will confirm the address that applies to your order, which may differ once a fulfilment partner is appointed.
| Reason | Who pays return shipping |
|---|---|
| Change of mind, ordering error | You (actual return shipping cost) |
| Defect, wrong item, damage, differs from description | We pay in full |
Unannounced returns can be delayed or lost. Please send back the item, all components, any free gifts, and the packaging. Opening an item to inspect it is not a reason to refuse a return; visible use or a significant loss of value may restrict withdrawal under section 4.
8. Exchange
Where an item is defective or wrong, you may ask for an exchange instead of a refund, and we pay shipping both ways. These are limited runs with no restock — where an exchange is not possible, we refund the affected item instead.
Compensation not covered here follows the Consumer Dispute Resolution Standards issued by the Fair Trade Commission.
9. Local consumer law
If you paid through PayPal or a similar provider, that provider's buyer protection may apply alongside this policy. Please contact us before opening a dispute — we can usually resolve it faster directly.
Where the law of your country of residence gives you stronger rights than this policy, that law applies. Examples:
- European Union / United Kingdom — 14-day right of withdrawal.
- Japan — under the Act on Specified Commercial Transactions, this policy is our published return special agreement and governs returns. Absent such a policy you would have 8 days at your own cost; we give you 7 days plus the periods in section 3, and cover shipping where the fault is ours.
- United States — no federal cooling-off period applies to online orders; your state law and this policy apply.