Shipping policy
Effective September 13, 2026 — the day the campaign opens
1. Funding items — schedule
Funding items are pre-orders. They do not ship on payment.
| Campaign opens | September 13, 2026, 6:00 PM PT (9:00 PM ET) |
| Campaign closes | October 25, 2026, 11:59 PM PT |
| Shipping starts | From November 23, 2026, immediately after production |
| Shipping completed by | November 27, 2026 |
| Estimated delivery | by December 14, 2026 — an estimate only |
| Order of dispatch | In the order payment completed |
The shipping-completed date is what we commit to. The estimated delivery date is not. Transit time, customs clearance and carrier handling are outside our control and are not part of that commitment.
By ordering, you agree that the time of supply is as set out above. This is an agreement on the time of supply under the proviso to Article 15(1) of the Act.
We email a tracking number when your order ships. Tracking can take several hours to become active after registration.
2. Delays
Production schedules, customs and force majeure can cause delay. If delay is expected:
- we announce the reason and the revised date without delay, by email and on this store;
- you may cancel for a full refund at that point, for any reason or none. This right does not lapse because production has already started, and it applies to every revised date, not only the first;
- if supply becomes impossible, we tell you without delay and refund within 3 business days.
3. Where we ship
We currently ship to the United States and Japan only.
4. International shipping
| Countries | United States, Japan |
| Cost | Flat rate by region, calculated and shown at checkout |
| Transit | 7–21 business days after dispatch, depending on customs |
Duties and import taxes. Customs duties, import VAT and handling fees on international orders are paid by the recipient. They are not included in the item price or the shipping fee, and they are set by your country, not by us. Your carrier may contact you for payment before delivery.
United States — important. The United States ended its US$800 duty-free (de minimis) allowance on August 29, 2025, and the suspension was made indefinite in June 2026. Duty is charged on every parcel entering the United States regardless of its value, and a postal handling or customs brokerage fee is normally added. These charges are payable by the recipient before delivery. If they go unpaid the carrier may return or destroy the parcel; we cannot reship or refund in that case.
If the recipient refuses to pay those charges, or does not submit the customs documents required, and the parcel is returned to us, we refund the order less shipping both ways and any costs incurred. If duties go unpaid or clearance is not completed and the carrier destroys the parcel, we cannot reship or refund.
We declare the full purchase value on every shipment. We cannot under-declare, and a request in the order notes cannot be honoured.
When we cannot ship. Where an item is prohibited or restricted from import into your country, or where war, disaster or carrier suspension makes delivery impossible, we tell you immediately and refund in full. Checking that an item may lawfully be imported to your address is your responsibility.
5. Addresses
We ship to the address you enter. Misdelivery or return caused by an incorrect or incomplete address or phone number is your responsibility, and reshipment may carry an additional fee. Please enter your own name and a phone number including your country code.
Address changes are accepted until October 25, 2026 for funding items, and until dispatch for other items. After that we cannot change them.
6. Loss or damage in transit
- Lost in transit — we confirm with the carrier, then reship or refund in full. We pay shipping.
- Damaged in transit — report within 7 days of delivery with photos of the damage; we exchange or refund and pay shipping.
- Lost after delivery — once the carrier has completed delivery to the place you nominated (door, security desk, parcel locker), we are not able to take responsibility.
Please check the outside of the parcel before opening it, and photograph anything that looks wrong before you open it. For international orders sent through a package forwarder, the 7 days run from delivery to the forwarder.
7. Contact
PHILANDART STUDIO Inc. · manager@philandart.com · we reply within 1–2 business days.
31F-S, A-dong, 323 Incheon Tower-daero, Yeonsu-gu, Incheon 22007, Republic of Korea